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Terms & Conditions & Privacy Policy

These are our general terms and conditions. These are, together with the references they contain, applicable to every agreement that we - parfumado B.V. (with Chamber of Commerce number: 68443048)- enter with you. May you have questions, please do not hesitate to contact us via service@parfumado.com or via post: parfumado B.V. Koningin Wilhelminaplein 8, 1062 HK, Amsterdam. You can also reach out to us on Facebook: www.facebook.com/parfumado. We have the right to edit these general terms and conditions at any time. You agree that always the last version of our general terms and conditions wil apply to any agreement we make with you.

Article 1 - Products and Working Method

We sell decanted perfumes in travel vials and vial holders. All products shown on this website are the authentic brand perfumes. The perfumes on our website are absolutely NOT imitations or copies of brand perfumes. We have no judicial relationship with the brands shown on our website. The perfumes are individually decanted by Parfumado B.V. and Parfumado B.V. is not associated with the designer or the manufacturer of the perfumes.

Article 2 - Registration

You are to register yourself if you wish to order a product. For this, you need to provide us with your personal details. You are to fill in these personal details truthfully and these are to be up to date. We protect you personal details carefully; see our Privacy Statement on our website. Use a strong password for your account and never share your password with others. You yourself are responsible for potential misuse of your account (for example: if someone with your password orders something from us).

Article 3 - Payments

The (total) price of the products is indicated in our webshop. Your paymeny goes via our online pay service; Mollie is in charge of this pay service. We cover the delivery fees.

Article 4 - Delivery

We deliver your product to the address you have indicated with your order. You cannot change the address anymore once we have sent the package. PostNL and the Royal Mail is in charge of the distribution. We do our best to deliver our products within five to nine working days. If the order is delayed, we inform you in writing. We guarantee that the order will be delivered not later than 30 days after order confirmation. If this unforeseeably does not succeed, then you can request us to (a) immediately refund the sum that you have payed for the product, or (b) send a another product (of equal value) as substitute.

Article 5 - Returns

You may always return a product within 30 days of having received it. To do this, you can use a return form or send an e-mail to service@parfumado.com. After you have received confirmation from us, you need to send the product within 14 days. When we have received the product, we refund the total purchase price and pay the return fee (the product is to be returned via letterbox mail). During the period you have to think about whether you want to keep the product or return it, you are to handle the product and its packaging with care. You may only unpack the product insofar as that is necessary in order for you to decide whether you want to keep the product.

Article 6 - Liability

We are not liable for damage caused by the use of a product. This does not apply when the damage is caused by our intent, gross negligence or deliberate recklessness. Your right for compensation in case of damage will in every case be maxiumum the sum of the ordered and payed product.

Article 7 - Intellectual Property Rights

All intellectual property rights (such as: authors' rights, figurative marks, word marks) on our texts, photos, videos and other footage, are our property (or property we have under management with the consent of the rightholder). Your usage may not infringe upon this property.

Article 8 - Complaints

If you have a complaint about the implementation of this agreement, please do inform us. Please send your complaint as quick as possible (and as detailed as possible) to service@parfumado.com. We will deal with your complaint as rapidly as possible, at the latest within three days after having received your complaint. In case it takes longer to settle your complaint, within a few days you shall receive a confirmation of your complaint and we will let you know when we expect to give you a substantive answer. If we cannot resolve the complaint between both parties, a dispute -that falls under the settlement of disputes- will occur.

Article 9 - Dispute Settlement

Concerning these general terms and conditions as well as agreements we conclude with you, the Dutch law applies. The court in Amsterdam is competent in case of a dispute.

Article 10 - Promotional Terms & Conditions

Regularly, we offer discounts on our products. This discounts are temporarily valid. Each discount code may be used by maximum two subscriptions per household (= unique address). If people abuse our discount codes (by for instance creating several subscriptions using one discount code on the same unique address), we reserve the right to inactivate their subscriptions. These people will receive a monetary refund for the leftover of their subscription and their perfumes shall not be sent to them.

We report people who abuse our discount codes, that is to say people who use codes that they have not received in their personal capacity (via e-mail).

Article 11 - Quiz

Our fragrance recommender that was built in co-creation with PTTRNS B.V. We have combined many sources of information, including parts of the Fragrances of the World database information (scent-families). This database is created and owned by Michael Edwards, combined with many other public resources, such as Fragrantica. Michael Edwards is the owner and proprietor of a unique and original system of classification pertaining to fragrances and perfumes which is known and identified by the title “FRAGRANCES OF THE WORLD” and which provides the means for the categorisation and ready comparison of fragrances. 

Privacy Policy

Parfumado protects your personal details and privacy. In this privacy policy  you can read which personal details we collect and how we store and utilize those details. This privacy policy applies to our website www.parfumado.com.uk (the Website).

Which personal details do we store?

Your personal details can be stored at different occasions, like when you visit our Website, make a personal account on our Website, shop on our Website or contact us. We store details such as: your name, your address, phone number, e-mail address, your order history, your billing details and your reviews / ratings.

We can also store non-personal details; like your browser type, computer type and technical information about the way by which you make contact with our Website.

Why we store your personal details?

We store and process your personal details to make your shopping experience on our website as good and personal as possible and to improve your (shopping) experience by means of innovations (by implementing personal recommendations for instance) and using techniques of data-analysis. We can transfer information to third parties for data-processing on behalf of the aforementioned goals. Sometimes we shall use your personal details to send you important information, such as changes in our general terms and conditions or privacy statement. We shall not share your personal details with others without your permission.

You can sign up for our newsletter. This way, you will always be up to date with our latest news and discounts. If you don't wish to receive newsletters anymore, you can unsubscribe from them by clicking on unsubscribe at the bottom of the newsletter.

How do we protect your personal details?

We do everything to protect your personal data from loss, destruction, use, alterations or transmission by unauthorized people. We achieve this with SSL.Thanks to SSL, people who have nothing to do with your personal details, cannot access them.

How can I see, edit or delete my personal details?

You can see and edit your personal details by logging in onto your account. If you want to delete your personal details, you can send us an e-mail via service@parfumado.com.

Cookies

We can use cookies to improve your shopping experience on our Website. A cookie is a small piece of information that gets saved onto your computer when you visit our Website. Cookies allow our Website to recognize you each time you visit us. In addition, cookies ensure you stay logged in during your shopping, your items stay in your shopping cart, you shop safely and that the Website is fast. If you do not wish to receive cookies, you can change the settings in your browser and delete cookies. Do bear in mind that our Website will not function as well.

Links

On our Website, there can be links to other websites. We are not responsible for the content or the privacy protection of these websites. We advise you to always read the privacy statement of the concerned website.

Changes to this privacy policy

We might edit this privacy statement every now and again. If we make a big change in this privacy statement, we will indicate this on our Website and inform you via e-mail.

Questions?

If you have any questions or comments, you can contact us via service@parfumado.com.

Parfumado B.V. 

Koningin Wilhelminaplein 8 
1062 HK, Amsterdam 
Telefoon: +31 (0) 20 261 9676 
www.parfumado.co.uk