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FAQ

Our 3 most frequently asked questions

 

How does a Parfumado subscription work?

A Parfumado subscription is very easy to use and is a great way to treat yourself! You can create an account on our website and start a subscription. For £12.95 per month, you’ll get a new travel size perfume (8ml) in your mailbox every month. The perfume will last you  30 days and you’ll be able to spray 4 times per day. You can choose which perfumes you add to your perfume calendar from our range of 400+ perfumes. We understand very well that your needs may differ every month, so you can always decide to pause or cancel your subscription. Read more about this on our How it works page.

Are the perfumes available on Parfumado authentic?

Yes, definitely! We only work with perfumes that are 100% authentic, purchased from authorized suppliers or the brands themselves. We never work with imitations of perfumes; a policy that we take very seriously. Also, as regards  the decanting process: in our laboratory, we ensure that the decanting of the perfume from the original bottle to our 8ml bottles always occurs in accordance with the applicable guidelines.

Does a minimum subscription period apply?

No, our service is 100% flexible. You can pause or cancel your monthly subscription whenever you want! On your account, under “subscription”, you can check the status of your subscription yourself and choose to pause your subscription for a month or cancel. Note: If you purchase a 6- or 12-month subscription, you pay the total costs (including a discount) in advance. In that case, you will not be not able to cancel your subscription within that period, but you can still choose to pause your subscription.

 

Subscription

 

How does a Parfumado subscription work?

A Parfumado subscription is very easy to use and is a great way to treat yourself! You can create an account on our website and can start a subscription. For £12.95 per month, you’ll get a new travel size perfume (8 ml) in your mailbox every month. The perfume will last you  30 days and you’ll be able to spray 4 times per day. You can choose which perfumes you add to your perfume calendar from our range of 400+ perfumes. We understand very well that your needs may differ every month, so you can always decide to pause or cancel your subscription. Read more about this on our How it works page.

What subscription options are there?

The most popular subscription is a monthly subscription ( £12.95 per month), which you can pause or cancel every month.

You can also choose to purchase a 6- or 12-month subscription, in which case you pay in advance and receive a discount on your subscription! You cannot cancel such a subscription within this period, but you can always pause your subscription.

Can I also pause for a month?

Yes, you can always pause your subscription. When you do not want to receive perfume for a month, please let us know at least 7 days before the shipment date. You can do this by pausing your subscription via your account under “subscription”. When you pause your subscription, this applies for one month. Do you want to pause your subscription for a longer period of time? This is possible for a maximum of 3 consecutive months. Thereafter, your subscription will be automatically reactivated. For this reason, make sure to add your perfumes of choice to your perfume calendar.

Does a minimum subscription period apply?

No, our service is 100% flexible. You can pause or cancel your monthly subscription whenever you want! On your account, under “subscription”, you can check the status of your subscription yourself and choose to pause your subscription for a month or cancel. Note: If you purchase a 6- or 12-month subscription, you pay the total costs (including a discount) in advance. In that case, you will not be not able to cancel your subscription within that period, but you can still choose to pause your subscription.

 

Perfume

 

Are the perfumes available on Parfumado authentic?

Yes, definitely! We only work with perfumes that are 100% authentic, purchased from authorized suppliers or the brands themselves. We never work with imitations of perfumes; a policy that we take very seriously. Also, as regards  the decanting process: in our laboratory, we ensure that the decanting of the perfume from the original bottle to our 8ml bottles always occurs in accordance with the applicable guidelines.

 Can I choose the perfumes myself?

Yes, you can choose which perfume you want to receive each month. You can add any perfume to your perfume calendar that we offer on the website. The price is the same for every perfume, regardless of the price of the perfume in the store.

Do you also provide perfume advice?

Yes, our perfume experts are ready to help you discover perfumes that really suit you! You can always send an email to perfumeadvice@parfumado.com. Let us know what your all-time favorite perfume is! We also recommend you complete the perfume quiz on your account. Based on this quiz, we recommend 3 different perfumes.

What is the perfume of the month?

The perfume of the month is selected by our house perfumer every month. This makes it a special perfume and you can find it on our website’s  homepage. We also announce the perfume of the month in our monthly newsletters.  The perfume of the month is automatically sent to you if you have not selected a perfume for that month in your perfume calendar.

Can I also add other products to my perfume calendar instead of perfume?

No, it is not yet possible to choose other products than perfume. Unfortunately, we do not have the operational opportunities to ship other products to the UK, however, we are working on making this possible soon!

Can I also order full bottles of perfume?

No, it is not yet possible to order full bottle perfumes in the UK. We are working on making this possible!

Can I also order extra travel cases?

No, it is not yet possible to buy extra travel cases in the UK. However, we are working on making this possible soon!

Can I also order a single (additional) perfume?

No, it is not yet possible to order an extra perfume in the UK. We are working on making this possible!

 

Delivery

 

When will I receive my first order?

Parfumado works with two shipping dates per month: the 1st and the 15th of each month. Depending on when you start your subscription, we will send your perfume on the 1st or the 15th of the month. If you start your subscription 7 days (until midnight) before the next shipping date, we will ship your first perfume on this shipping date. Your subsequent orders will then always be sent on that shipment date. Have you created an account and do you want to start a subscription? Then on the overview page, you will find which shipping date applies to your subscription.

Can I still change my chosen perfume?

Yes, but beware; you can decide to change your chosen perfume until the date 7 days (23:59hrs) before the shipment date . Did you not make the deadline? Unfortunately,  it is then no longer possible to change your perfume of choice. If you have not selected a perfume, you will automatically receive the perfume of the month. This is selected by our house perfumer every month.

Where can I see my order and order history?

You can find your upcoming orders in your perfume calendar (see the calendar icon on the top right of the website). In the calendar is presented which perfume you have chosen for the next month(s). You can also see how much time you still have left to choose your perfume for the upcoming month.

You can find your order history on your account page under overview.

How can I track my order?

The monthly orders are not sent with track and trace but by regular mail. Therefore, it is not possible to track your order.

What should I do if I have not yet received my order?

Your order will be sent on the 1st or the 15th depending on the shipping date for your subscription. Depending on the delivery service, you should receive the perfume as soon as possible after this date. If the package has not yet arrived a week after your shipping date, we recommend you contact our Customer Care team via service@parfumado.com.

What should I do with a damaged, wrong or missing order?

How unfortunate to hear that something is wrong with your order! Please contact our Customer Care team via service@parfumado.com. Please also share a photo of a damaged or incorrectly delivered perfume. We always find a suitable solution!

Which countries does Parfumado ship to?

At the moment we ship to the Netherlands, Belgium, and the UK. However, we are working hard to make people in other countries happy with our services soon!

 

Payment

 

What does a subscription at Parfumado cost?

The prices for a subscription at Parfumado depend on your subscription of choice. Our monthly subscription costs £12.95 and can be canceled monthly. Did you purchase a 6- or 12-month subscription and pay in advance? Then you get a discount! A 6-month subscription costs £11.50 per month and a 12-month subscription costs £10.50 per month.

Have I permitted monthly direct debit?

Yes, when you started your subscription you gave Parfumado permission for monthly charges.

When will the monthly amount be debited from my account?

The monthly amount will be debited when your choice of perfume is final. This is one week before the shipping date (7 days before the 1st or the 15th of the month).

Are there any additional costs involved, such as delivery costs?

No, there are no additional costs. The prices of the subscriptions include delivery and VAT.

How can I change my account number?

At the moment, the only way to change your account number is to cancel and reactivate your current subscription. We hope that we will be able to offer another way to do this soon.

 

My Account

 

How does my perfume calendar work?

When you register with Parfumado you can select perfumes for your perfume calendar. At the top right on our website, you can find the calendar icon. You can also change the order of the perfumes by dragging them up or down, andr you can add and remove perfumes. The next perfume choice becomes final 7 days before the shipment date. You can also see this in the countdown clock at the bottom of the perfume calendar.

What is the “lock” moment?

Seven days before we ship your perfume, your perfume choice for that month becomes final. We call this the lock moment. From this moment onwards, you can unfortunately no longer change your perfume choice for that shipping date.

How can I change my personal information?

You can change your personal information when you log in to your account under “account details”. Here you can change your name and address. Do you want to change your email address or reset your password? Send an email to our Customer Care team (service@parfumado.com).

How can I cancel my subscription?

At Parfumado you can cancel or pause your subscription whenever you want. You can cancel your monthly subscription yourself on your account under “subscription”. Here you can change the status of your subscription under “status”. Note: have you already paid for the month in which you cancel your subscription? Then we will of course still send the perfume!

Do you want to reactivate your subscription after a while? Then you can start your subscription any time, welcome back!

 

Gifts

 

Can I give someone a Parfumado subscription as a gift?

Yes, that's possible! In our Parfumado Shop, you can find our gift cards for 2, 3, 6, or 12-month gift cards. You can also choose how you want to send the gift card. You can send a digital gift card or a hard copy gift card by mail. Have you chosen a hard copy gift card? Then it is possible to personalize the gift card with a nice text! Have you chosen a digital gift card? Then you or the gift card receiver will receive an email with the gift code. The gift subscription will automatically stop when the last gift month has passed and the receiver will be notified by email.

Can I place a large order?

Yes, how nice that you want to treat several people! Interested in purchasing multiple gift cards or individual perfumes? Please contact our Customer Care team (service@parfumado.com).

I have received a gift card, how can I activate it?

How nice that you have received a gift card! To activate your gift card, you can create an account and choose to start a monthly subscription. Please Enter your personal details and the gift card code. Your gift card is redeemed when the field turns green. Proceed to the checkout and your gift code has been redeemed! Please note: you must also authorize the monthly debit here.

After the credit on your gift card has run out, your subscription will stop automatically and you will receive an email asking if you want to continue your subscription. We would love to make you happy with our perfume for a little while longer!

Do you already have an ongoing monthly subscription with Parfumado? Then the only way to redeem a gift card is to cancel your current subscription and reactivate it with the gift card code. You can of course also choose to start a second subscription with a different email address.

I have shared my referral code with a friend, how can they use it?

Your friend can use your unique referral code at the checkout when they sign up for a membership (after creating an account). Once they successfully sign up for a membership, you will have the option to choose a referral gift as a thank you! :) 

How long is my gift card valid?

A gift card can be used once and has no expiration date.

Can I order a gift box?

No, unfortunately, it is not possible for us to ship a gift box to the UK for operational reasons. However, we are working on making this possible soon!

 

(Friends) Discount Codes

 

How do I enter a discount code?

When starting a subscription you can use the discount code. When you click on the monthly subscription, an empty field appears before the button "place order" where you can enter your discount code. Unfortunately, it is not possible to use the discount code on a 6-month and 12-month subscription. The discount code is only accepted when the field turns green. You will then be taken to the payment page and you will see that the discount has been applied.

Which promotional conditions are associated with discount codes?

A discount code can only be redeemed on a monthly subscription and not on a 6-month or 12-month subscription. You can use one discount code per order.

I have shared my code with friends, where can I see and change my reward (s)?

When you are logged in to your account you can see how many friends have used your discount code (under “Invite a friend” on the right). Below, the rewards that you can choose are presented. Note: the rewards are only visible when your referral has confirmed the subscription.

I have shared my discount code with friends, but I have not yet received a reward?

Your reward will not appear on your account until your referral has confirmed the subscription. The reward displayed is included with your upcoming order.

What if I refer several friends in a month?

Great! You can now choose multiple gifts. Only one gift can be redeemed per month. This means that your gifts will be spread over several months.

What if I forgot to use my discount code?

If you have forgotten the discount code at the checkout and you have already activated your subscription, we can only settle the discount code if you cancel your subscription immediately and start a subscription again with the discount code. You will automatically receive the first amount paid back into your account. Of course, you use the discount code during reactivation! The discount is only accepted when the field turns green.

 

Other

 

Can I travel with Parfumado?

Yes, your Parfumado spray is your perfect travel partner as our 8ml perfume is allowed in your hand luggage!

 

Contact

 

Do you prefer to contact our Customer Care team? You can contact us through the channels below.

Mail: service@parfumado.com

Perfume Experts: perfumeadvice@parfumado.com

Social Media: Facebook and Instagram